If your fibre broadband comes with a premium or gift (phone, laptop etc.), you will receive instructions on where to collect them via redemption email after you clear your first bill (sent 1-2 week after payment of bill).
All premiums will be distributed by Oro Redemption Centre unless stated otherwise.
The first bill is charged (money deducted from their bank account) 7-10 days after installation for new customers.
The account holder's NRIC will be needed for all collections (and an authorization letter if a 3rd party is collecting).
Oro Redemption Centre:
2 Leng Kee Road, #05-11 Thye Hong Centre, 159086
Mon-Fri: 10 AM to 6 PM
Sat: 10 AM to 3 PM
Closed on Sun and Public Holidays
For the PlayStation 4 bundle, the collection is to be done at Sony Care store after clearing your first bill.
Sony Store, 313@somerset, 313 Orchard Road #02-28, Singapore 238895
Daily: 1000Hrs - 2000hrs
***Please collect your premium within one month of your installation date***