I ordered a premium/gift along with my fibre broadband. How can I collect them?

If your fibre broadband comes with a premium or gift (phone, laptop etc.), you will receive instructions on where to collect them via redemption email after you clear your first bill (sent 1-2 week after payment of bill).

All premiums will be distributed by Oro Redemption Centre unless stated otherwise.

The first bill is charged (money deducted from their bank account) 7-10 days after installation for new customers.

The account holder's NRIC will be needed for all collections (and an authorization letter if a 3rd party is collecting).

Oro Redemption Centre:

2 Leng Kee Road, #05-11 Thye Hong Centre, 159086

Operating hours:
Mon-Fri: 10 AM to 6 PM
Sat: 10 AM to 3 PM

Closed on Sun and Public Holidays

For the PlayStation 4 bundle, the collection is to be done at Sony Care store after clearing your first bill.

Sony Care:

Sony Store, 313@somerset, 313 Orchard Road #02-28, Singapore 238895

Operating hours:
Daily: 1000Hrs - 2000hrs

***Please collect your premium within one month of your installation date***


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Singapore 319579
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