Request for Termination of contract

If you do not require your broadband service and would like to terminate your subscription, you may

  • Request for termination via email:  OR
  • Contact our customer care hotline for assistance

There is a minimum processing period of 5 working days for all requests.

Do take note that if there's an existing contract, you will be charged an early termination fee.

The fee is calculated by: (the remaining months in-contract) x (your subscription rate) +(promotion-specific cancellation charges).

Other fees may also apply, such as collection of ONT/equipment.


Did this article answer your question?

If not, please contact our Customer Service Hotline at 6717 1680.
Residential Hotline 6717 1680
Business Hotline 6816 0088
Gamer Hotline 6815 1337
Sales Hotline 6816 0099
General/ Billing/ Gamer Hotline: Mon to Sun
9am to 9pm
Technical Hotline: Mon to Sun
Email Support -
Live chat: Mon to Fri
9am to 6pm (excl. public holidays)
11 Lorong 3 Toa Payoh
#04-11/15, Jackson Square Block B
Singapore 319579
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