Something's wrong with my bill / I keep getting failed payment notices. What should I do?

There might be an error with your billing information on record. If you are receiving multiple failed payment notices, please re-enter your billing information or change your payment method to another credit or debit card in MyAccount.

If you require assistance on your bills, please submit a Support Ticket here!

To change/update your payment method for credit/debit cards, login to MyAccount

Under the section “Payment Information”, you can click on the "Edit" button to enter your new card payment details here.

If you wish to update your payment method to GIRO, please download our GIRO application form here and submit the physical copy to us.

Do allow 4 to 6 weeks for the mailing and bank processing of paper GIRO applications.

Details on supported payment options (credit, debit and GIRO) can be found here!

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If not, please contact our Customer Service Hotline at 6717 1680.
Residential Hotline 6717 1680
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Gamer Hotline 6815 1337
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